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Cate Walter, CEO at health and safety consultancy, Rhino Safety, wanted to implement a comms solution that would help to unify the team. “We've looked at things over the years but nothing has really fit with our company culture and values.
“We tried to implement certain benefits and R&R solutions with varying degrees of success; all the platforms seemed either complicated for the staff to use, or they just weren't user-friendly or intuitive and aimed at much larger businesses, which meant that the functionality and the experience wasn't appropriate for our team.
Implementing an R&R solution has unified employees, improved communication and boosted the company culture at this SME.
As a company with a mixture of hybrid and remote workers, and office-based staff. Cate wanted a recognition solution that would appeal to everyone.
“We wanted some kind of public recognition so everyone else can see that positive feedback or that thank you for a job well done.”
When it came to launching the scheme and encouraging activation and Platform usage, the Reward Team took a multifaceted approach, making full use of their company comms and company branded My Staff Shop resources to ensure everyone knew about the Platform.
"We got really great engagement numbers from the outset, and account activations were at 70%, which we were really proud of."
Cate notes that the My Staff Shop Customer Service Team has been critical in supporting her from implementation to launch: “I’ve been able to jump on the live chat or email and someone’s sorted out the issue straightaway for me. The fact that the people behind it are a friendly, personal team really appealed to us and the Platform itself functions in the way that you would expect a big corporate R&R solution to operate.”
“We asked the My Staff Shop Design Team to personalise our Fanmail by creating little Rhinos as our avatars, and that has been such a great touch and fits in with our brand. Everyone really loves them. This is part of the culture here. This is how we thank people. This is how we let people know they’re doing a good job.”
Since launching the new Platform with the Fanmail integration, the team is so much more aligned. Cate reports happier employees and better communication when employees have have successes, wins, or when someone has done a great job. “Across the board, everybody has shown their appreciation. They embody the Rhino Safety core values, and it has made us feel more unified as a business."
